General Terms and Conditions of StudyFi

I. Basic Provisions

1.1 These general terms and conditions (hereinafter referred to as "terms and conditions" or "GTC") are issued by the commercial company Studyfi s. r. o., Company ID 23170671, VAT ID: CZ23170671, with its registered office at Nové sady 988/2, Staré Brno, 602 00 Brno, registered with the Regional Court in Brno, Section C, Insert 144461 (hereinafter referred to as the "provider") in accordance with the provisions of Section 1751, Paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code").

1.2 These terms and conditions govern the mutual rights and obligations between the provider and the user (hereinafter referred to as "user") arising in connection with or based on the Agreement on the use of the Studyfi portal (hereinafter referred to as "Agreement"), concluded via the website at www.studyfi.com or the mobile application available on the App Store or Google Play (hereinafter collectively referred to as the "internet portal").

1.3 The provisions of the terms and conditions are an integral part of the Agreement. By entering into the Agreement, the user expresses consent to these terms and conditions and confirms that they have duly familiarized themselves with them.

II. User Account, Content, and Copyright

2.1 Access to the service is conditional upon registration and creation of a user account. The user is obliged to provide correct and truthful information and to update it when it changes. The user must protect access credentials and not disclose them to third parties. The provider is not responsible for account misuse caused by the user's breach of this obligation.

2.2 User Content Rights (License for Provider)

The user acknowledges that for the proper functioning of the service (especially for generating flashcards, tests, and audio files using AI), it is necessary for the provider to process materials uploaded by the user. By uploading any content (texts, files, documents) to the internet portal, the user grants the provider a non-exclusive, geographically unrestricted, and royalty-free right (license) to use this content for the purpose of providing services, specifically for its storage, display, modification, processing by artificial intelligence algorithms, and the creation of derived content (summaries, audio). This right remains valid for the duration of the user account.

2.3 User Declaration

The user declares and undertakes that:

• all content uploaded to the internet portal is their own work or they have sufficient licensing rights from the authors or rights holders, which allow them to upload the content and grant the provider the authorization according to point 2.2;
• by uploading content, they do not infringe on copyrights, personality rights, or other third-party rights;
• the uploaded content does not contain viruses, malware, or other malicious code;
• will not upload illegal content (see Article VI).

2.4 Artificial Intelligence and Generated Content

The provider uses artificial intelligence (AI) systems as part of the service. The user acknowledges that:

• AI-generated outputs (summaries, test questions, audio) are not copyrighted works in the sense of copyright law, and the provider does not claim copyright to them, unless human intervention has occurred in a manner that establishes authorship.
• The user may freely use the generated content for personal use and within the functionalities of the portal.
• Given the nature of AI technology, the generated content may contain inaccuracies, errors, or "hallucinations." The provider is not responsible for the factual accuracy and completeness of the generated content.
• If a user interacts with a chatbot or an automated system, they are informed of this fact. Content created or modified by AI (e.g., voice cloning) that could create an impression of reality is labeled as artificially generated.

III. Conclusion of Contract and Service Order

3.1 The presentation of services on the internet portal is for informational purposes only. The agreement regarding free use (Free account) is concluded upon completion of registration (by submitting the registration form and confirming the email address).

3.2 For paid services (Premium subscription, Audiopackages, Gift Cards), a partial contract or an amendment to the Agreement is concluded at the moment when the user confirms the selection of the service and makes payment in the portal interface, or confirms an order with an obligation to pay.

3.3 The user agrees to the use of remote communication methods. The user is responsible for their own internet connection costs.

IV. Service Prices and Payment Terms

4.1 Premium Subscription

The basic version of the service is free. To access advanced features, users can activate a Premium subscription. Subscription prices are as follows:

• Monthly subscription: 299 CZK
• Quarterly subscription: 499 CZK
• Annual subscription: 1499 CZK

Outside the Czech Republic, the price may vary according to the current exchange rate and the price list available on the App Store/Google Play (e.g., the equivalent in EUR).

4.2 One-time Packages (Audiopackages)

Users can purchase one-time audio packages in addition to a subscription or with a Free account:

• Starter: 149 CZK (or 5.99 EUR) – includes 4 hours of podcasts and 8 hours of audio upload.
• Standard: 199 CZK (or 7.99 EUR) – includes 10 hours of podcasts and 20 hours of audio upload.
• Pro: 499 CZK (or 19.99 EUR) – includes 20 hours of podcasts and 40 hours of audio upload.

Limits in packages are cumulative with user account limits and are valid until exhausted.

4.3 Gift Cards

The provider may offer gift cards (vouchers) for subscriptions or credits. A gift card is non-refundable and cannot be exchanged for cash. The validity of a gift card is not limited. Activation occurs by entering a unique code in the user account and only through our application's web interface.

4.4 Price Changes and Discounts

The provider reserves the right to change subscription prices. For existing subscribers, the new price will only apply if they cancel their current subscription and subsequently renew it in the future. If the provider offers a discount on the service price, it will also inform about the lowest price at which the service was offered in the last 30 days before the discount was provided, in accordance with consumer protection law.

4.5 Subscription Renewal and Cancellation

Subscriptions automatically renew for the next period unless the user cancels at least 24 hours before the end of the current period. Subscriptions can be canceled in the user account settings. Paid subscriptions are non-refundable.

V. Service Provision and Availability

5.1 The provider strives for maximum service availability but does not guarantee continuous functionality. The provider is entitled to limit service availability due to maintenance, technical faults, force majeure, or security reasons.

5.2 The provider will inform users in advance of planned outages longer than 5 hours, if technically possible. Users are not entitled to compensation for temporary outages, with the exception of defective performance as per Article VII.

VI. Illegal Content and the "Notice-Takedown" Process

6.1 It is strictly forbidden to upload content that is unlawful (e.g., promotion of terrorism, child pornography, hate speech, large-scale copyright infringement).

6.2 The provider is not obliged to actively monitor content uploaded by users but reserves the right to delete any content it becomes aware of that is unlawful or violates these Terms and Conditions.

6.3 Reporting Content

If any third party or user believes that content on the portal violates legal regulations or their rights, they may report it to the email: contact@studyfi.com. The report must include precise identification of the content (URL) and the reason for the report.

6.4 Upon receiving a credible notification, the provider will act in accordance with the "Notice and Takedown" principle – it will make the content inaccessible and inform the user who uploaded it. The user has the right to object to this decision.

VII. Rights Arising from Defective Performance (Complaints)

7.1 What Constitutes a Service Defect

A service is defective if it does not match the description, is not provided to the agreed extent, quality, or for the agreed duration. Subjective dissatisfaction with artificial intelligence outputs (which is inherent to the technology) or outages caused by circumstances beyond the provider's control (e.g., user's internet outage) are not considered defects.

7.2 Consumer Rights

If the service has a defect, the user has the right to:

• free remedy of the defect (e.g., making a function operational), if possible;
• a reasonable discount on the subscription price if the defect cannot be remedied or if its remedy takes an unreasonably long time;
• withdrawal from the contract (and a refund of a proportionate part of the money) if the defect is substantial and renders the service unusable.

7.3 Complaint Submission

The user submits a complaint by email to contact@studyfi.com without undue delay after discovering the defect. The Provider will issue the user with a confirmation of the complaint submission. The complaint will be processed within 30 days at the latest, unless the parties agree otherwise.

VIII. Liability and Indemnification

8.1 Users who are not consumers waive the right to compensation for damages incurred in connection with the use of the portal, with the exception of damages caused intentionally or by gross negligence of the provider. In relation to consumers, the provider is liable for damages to the extent stipulated by mandatory legal regulations.

8.2 Indemnification

The user undertakes to indemnify the provider for all losses, costs, expenses (including legal fees), and damages incurred by the provider as a result of the user's breach of these terms and conditions, especially if the user uploaded content in violation of third-party copyrights and a third party asserts a claim against the provider.

IX. Personal Data Protection, Cookies, and Supervision

9.1 The Provider informs about the processing of personal data of natural persons in a separate document, Personal Data Processing Principles, available on the website. The Provider informs about the use of cookies in a separate document, Cookie Usage Principles.

9.2 Supervision over personal data protection is carried out by the Office for Personal Data Protection (https://www.uoou.cz/). Supervision over compliance with obligations under the Consumer Protection Act is carried out by the Czech Trade Inspection Authority (www.coi.cz).

X. Final Provisions

10.1 Relations not governed by these terms shall be governed by the laws of the Czech Republic. In the event of an international element, the parties agree on Czech law as the governing law, without prejudice to the consumer's rights in their country of residence.

10.2 The Provider is entitled to amend these terms to a reasonable extent. The user will be informed of any changes by email or within the application at least 30 days in advance. If the user does not agree with the change, they have the right to terminate the Agreement on the effective date of the change.

10.3 These terms and conditions become effective on December 3, 2025. These terms fully supersede the previous version of the terms and conditions.

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