GENERAL TERMS AND CONDITIONS OF STUDYFI

I. Basic provisions

1.1 These General Terms and Conditions (hereinafter referred to as “terms and conditions“or”VOP“) is issued by a trading company Studyfi s. r. o., ID 23170671, VAT number: CZ23170671, registered office in Nové sada 988/2, Staré Brno, 602 00 Brno, registered with the Regional Court in Brno, section C, file 144461 (hereinafter referred to as'provider“) in accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as”Civil Code“).

1.2 The Terms and Conditions govern the mutual rights and obligations between the Provider and the User (hereinafter referred to as”user“) arising in connection with or on the basis of the Studyfi Portal Use Agreement (hereinafter referred to as”Covenant“), concluded through a website at www.studyfi.com or a mobile application available on the Appstore or GooglePlay (hereinafter collectively referred to as “Internet portal“).

1.3 The provisions of the Terms and Conditions are an integral part of the Agreement. By concluding the Agreement, the User agrees to these Terms and Conditions and confirms that he has properly familiarized himself with them.

II. User account, content and copyright

2.1 Access to the service is subject to registration and creation of a user account. The user is obliged to provide correct and truthful data and update them when they are changed. The user is obliged to protect the access data and not to disclose it to third parties. The Provider shall not be liable for misuse of the account caused by the breach of this obligation by the User.

2.2 Rights to User Content (Licenses for Providers) The User acknowledges that for the proper functioning of the Service (in particular for the generation of flashcards, tests and audio files using AI) it is necessary for the Provider to process the materials entered by the User. By inserting any content (texts, files, documents) into the Internet portal, the user grants the provider a non-exclusive, territorially unlimited and gratuitous permission (license) to use this content for the purpose of providing services, in particular to store, display, edit, process artificial intelligence algorithms and create derived content (summaries, audios). This permission lasts for the duration of the user account.

2.3 User statement The User declares and undertakes that:

• all the content uploaded to the Internet portal is its own work or has sufficient licensing permissions from the authors or rights owners to allow it to upload the content and grant the provider the authorization in accordance with point 2.2;
• by uploading the content, it does not infringe copyright, personal rights or other rights of third parties;
• the uploaded content does not contain viruses, malware or other malicious code;
• will not upload illegal content (see Art. VI).

2.4 Artificial Intelligence and Generated Content The provider uses artificial intelligence (AI) systems as part of the service. The User acknowledges that:

• AI generated outputs (summaries, test questions, audio) are not copyrighted works within the meaning of copyright law and the provider does not claim copyright unless they have humanely interfered with them in a way that establishes authorship.
• The user can freely use the generated content for his personal use and within the functionalities of the portal.
• Given the nature of AI technology, generated content may contain inaccuracies, errors or “hallucinations”. The provider is not responsible for the factual correctness and completeness of the generated content.
• If the user interacts with a chatbot or automatic system, he is informed about this fact. Content created or modified by AI (e.g. voice cloning) that could give the impression of reality is marked as artificially created.

III. Conclusion of the contract and the order of services

3.1 The presentation of services on the Internet portal is informative in nature. The contract for free use (Free account) is concluded at the moment of completion of registration (by sending the registration form and confirming the e-mail address).

3.2 In the case of paid services (Premium subscriptions, Audiopackages, Gift cards), the conclusion of a partial contract or addition to the Agreement occurs when the user confirms the choice of the service in the portal interface and makes a payment, or confirms the order with the obligation to pay.

3.3 The user agrees to the use of means of communication at a distance. The cost of the Internet connection is borne by the user himself.

IV. Price of services and terms of payment

4.1 Premium subscriptionThe basic version of the service is free. To access the extended features, the user can activate the Premium subscription. Subscription prices are as follows:

• Monthly Subscription: 299 CZK
• Quarterly Subscriptions: 499 CZK
• Annual Subscription: 1499 CZK

In countries outside the Czech Republic, the price may vary according to the current exchange rate and price list available on the App Store/Google Play (e.g. equivalent in EUR).

4.2 Disposable packages (Audiopackages) In addition to the subscription or to the Free account, the user can purchase one-time packages for working with audio:

• Starts: 149 CZK (or 5.99 EUR) — Includes 4 hours of podcasts and 8 hours of audio upload.
• Default: 199 CZK (or 7.99 EUR) — Includes 10 hours of podcasts and 20 hours of audio upload.
• For: 499 CZK (or 19.99 EUR) — Includes 20 hours of podcasts and 40 hours of audio upload.

The limits in the packages add up to the user account limits and apply until they are exhausted.

4.3 Gift cards The provider may offer gift cards (vouchers) for subscriptions or credits. The gift card is non-refundable and cannot be exchanged for money. The validity of the gift card is not limited. Activation occurs by entering a unique code in the user account and only through the web interface of our application.

4.4 Changes in prices and discounts The Provider reserves the right to change the subscription prices. For existing subscribers, the new price will only be applied if they cancel their existing subscription and then renew it in the future. If the provider mentions a discount on the price of the service, it also informs about the lowest price at which the service was offered in the last 30 days before the discount was provided, in accordance with the Consumer Protection Act.

4.5 Subscription Renewal and Cancellation The subscription is automatically renewed for another period unless the user cancels it no later than 24 hours before the end of the current period. Subscriptions can be cancelled in the user account settings. Paid subscriptions are non-refundable.

V. Provision of services and availability

5.1 The Provider strives for maximum availability of services, but does not guarantee their continuous functionality. The Provider is entitled to restrict the availability of services due to maintenance, technical defects, force majeure or safety reasons.

5.2 The provider shall inform the user in advance of planned outages of more than 5 hours, if technically possible. For temporary interruptions, the user is not entitled to compensation, except for defective performance according to Art. VII.

VI. Illegal Content and the “Notice-Takedown” Process

6.1 It is strictly forbidden to upload content that is illegal (e.g. promotion of terrorism, child pornography, hate speech, copyright infringement on a large scale).

6.2 The Provider is not obliged to actively monitor the content uploaded by users, but reserves the right to delete any content that it learns is unlawful or violates these GTC.

6.3 Reporting content If any third party or user believes that the content on the portal violates the law or their rights, they can report this to the following e-mail: contact@studyfi.com. The report must contain the exact identification of the content (URL) and the reason for reporting.

6.4 If a credible notification is received, the Provider shall proceed in accordance with the “Notice and Takedown” principle — making the content unavailable and informing the user who has uploaded the content. The user has the right to object to this decision.

VII. Rights from defective performance (Complaint)

7.1 What is a service defect The service is defective if it does not match the description, is not provided in the agreed scope, quality or for the agreed period. A defect is not considered subjective dissatisfaction with the outputs of artificial intelligence (which is due to the nature of the technology) or outages caused by circumstances beyond the control of the provider (Internet outage on the part of the user).

7.2 Consumer rights If the service has a defect, the user has the right to:

• free removal of the defect (e.g. commissioning of a function), if possible;
• reasonable discount from the subscription price if the defect cannot be remedied or the removal takes an unreasonably long time;
• Withdrawal (and refund of a proportional portion of the money) if the defect is substantial and renders the service unusable.

7.3 Claim The complaint is made by the user by e-mail to contact@studyfi.com without undue delay after detection of the defect. The Provider shall issue the User a confirmation of the claim. The complaint will be processed no later than 30 days, unless the parties agree otherwise.

VIII. Liability and compensation (Indemnification)

8.1 Users who are not consumers waive the right to compensation for damages incurred in connection with the use of the portal, except for damage caused intentionally or due to gross negligence of the provider. In relation to consumers, the provider is liable for damage to the extent established by the mandatory legislation.

8.2 Compensation (Indemnification) The User undertakes to indemnify the Provider for all losses, costs, expenses (including the cost of legal representation) and damages incurred by the Provider as a result of the User's violation of these Terms and Conditions, in particular if the User has uploaded content in violation of the copyrights of third parties and the third party makes a claim against the Provider.

IX. Privacy, Cookies and Surveillance

9.1 The provider informs about the processing of personal data of natural persons in a separate document Principles of personal data processing available on the site. The provider informs about the use of cookies in a separate document Cookie Policy.

9.2 Supervision of the area of personal data protection is exercised Office for the Protection of Personal Data (https://www.uoou.cz/). Supervision of compliance with obligations under the Consumer Protection Act Czech Trade Inspection (www.coi.cz).

X. Final provisions

10.1 Relations not regulated by these Terms shall be governed by the legal order of the Czech Republic. In the case of an international element, the parties agree on Czech law as the applicable law, which does not affect the rights of the consumer in his country of residence.

10.2 The Provider is entitled to change these terms and conditions to a reasonable extent. The user will be notified of the change by email or in the application at least 30 days in advance. If the User does not agree to the change, he/she has the right to terminate the Agreement on the effective date of the change.

10.3 These Terms and Conditions shall take effect on 3.12.2025. These Terms and Conditions fully replace the previous wording of the Terms and Conditions.

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